#27. Jonas Wauters from KPMG Belgium has a challenge pitching a Dynamics 365 project using Scrum to a prospective client. In particular, he'd like to know how to handle it when clients ask those three little questions:

1. What are you going to deliver?
2. When are you going to deliver it?
3. How much is it going to cost?

Neil's advice is to avoiding assuming that if a client is familiar with agile that everyone in the client's team is familiar with Scrum. Make sure you describe your Scrum framework in your proposal and presentation so that everyone has a common understanding.

Neil also describes how he uses user story maps to help clients visualise the scope, timeline and costs associated with a Dynamics 365 project.

You can find out more about story maps for Dynamics 365 here: https://customery.com/storymaps. 

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