<p>Get familiar with your hosts as Adam and Ben dive into the rapid digital acceleration of customer experience. They share their experiences as dining and retail company executives and their observations on how brands are working to pivot their customer experience through the dynamic shift due to COVID.</p>

Get familiar with your hosts as Adam and Ben dive into the rapid digital acceleration of customer experience. They share their experiences as dining and retail company executives and their observations on how brands are working to pivot their customer experience through the dynamic shift due to COVID.

Pivoting Customer Experience in the COVID Era

The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world's biggest brands.

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Pivoting Customer Experience in the COVID Era

Pivoting Customer Experience in the COVID Era