When people think about product-led growth, they think it's about the product, but customer experience extends far beyond product. Customer experience is one of the most vital aspects of any business, but many companies fall short. Things like community, docs and resource centers, and the ability to contact someone for support, are some of the ways to help your customers get the most out of your platform. 

In this episode of Product-Led Revenue, Breezy Beaumont sits down with Vikas Bhambri, the Senior Vice President of Sales and Customer Success at Kustomer. They get into Kustomer’s go-to-market strategy, the importance of listening to the customer, and the reasons companies fail to deliver a great customer experience.