Planning The Future Around The Kitchen Table

In this episode, we sat down with one of the founders of IICRC. Tom Hill has spent over 50 years in the professional cleaning industry and has the history of the on-location carpet/upholstery industry. 

Tom served as one of the first ever IICRC instructors and relates tales of the first classes ever held in carpet cleaning, upholstery cleaning, water damage restoration, and fire restoration. In this episode, we discuss what it was like to be one of the first instructor “road warriors” and how he crisscrossed the country delivering education - first for local and regional trade associations and later for cleaning supply distribution locations.

We learn how it was to live the life of an early “shampoo professional”, using in-plant machines for on-location work. Tom relates horror stories of cellulosic browning, shrinking carpet, and unhappy customers. He was there when the first extraction machines were being developed and shares how hungry carpet cleaners were for education.

Tom Hill has represented us with numerous organizations that helped bring the carpet cleaner out of the background. Learn about how one company really helped the independent cleaner carve out a huge niche in residential services.

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For more from Dane Gregory, visit danegregory.com