"The customer isn't always right, but the customer gets to choose where they spend their money."

Transformation is an often used term these days in tech, but for Dave Hodsdon of Liberty Blume, it's his world.

He joins Debbie Forster MBE for a deep dive into the business of tech change. He explains why even disruption needs to be carefully planned and customer-centric, and gives us a helicopter view of the features of our working lives that are ripe for transformation.