What is Platform as a Product? As Bryan Ross and Coté discuss, it's how operations people shift their mindset to be more customer-centric as they help developers out. It involves building a platform to automate as many tasks as possible to shift to self-service, but also changing expectations and interactions between development and operations. They also discuss issues with finance, the need for marketing, and realistic expectations of moving support from helpdesks to Slack (or whatever).

Bryan in Twitter: @bryanrossuk.