Hannah works on the platform operations team at VMware. Her teams helps organizations put platform teams in place that run their cloud native platform, like Pivotal Cloud Foundry. As she says, the platform team that delivers an internal platform as a service to the developers. Hannah has spent a lot of time finding and working with those operations people who end up being SRE-like, coding folks. They're running those centralized cloud platforms in large organizations. We discuss some approaches to changing ops people's work, working through resistance to change, helping ops people become systems programmers, a bit of SRE, and putting in place a friendly culture.