Seb Chan, Chief Experience Officer at the Australian Centre for the Moving Image (ACMI) discusses the evolution of how we think about visitor experience in experiential spaces, going beyond traditional engagement to cross creative and infrastructural elements.

Seb covers ACMI's redevelopment, a unique approach to staff restructure, establishing the museum as a platform and its technologies including the Experience Operating System (xOS) and the Lens: the ingredients which set the ACMI team to make the most of a terrible opportunity in coping with the pandemic.

Show notes:

For more on the Lens, visit https://www.acmi.net.au/lens/

A pavlova recipe courtesy of Seb's Mum https://www.sebchan.com/never-fail-new-zealand-pavlova-recipe/