CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

Playbook Teardown: What Happens After a Red Account is Flagged?


Listen Later

An account turns red. The alert fires. Slack lights up. But then what?

In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn.

We cover:

  • What a great “red account” playbook looks like
  • Common failures (and how to avoid them)
  • What good actually looks like at scale

If your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective.

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

  • Join the Conversation: Customer Success Leaders Hub on LinkedIn
  • Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
  • Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
  • Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
  • Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

...more
View all episodesView all episodes
Download on the App Store

CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBy CS RevSpeak