When I walk through the doors of a local coffee shop - or any retail store, for that matter - I do not expect immediate service. I get it, people are busy, and it's hard to find a busier atmosphere than a coffee shop from 7:00am - 9:00am.

However, I've noticed a recurring phenomenon where I feel completely invisible as a customer patiently waiting for help, and that doesn't make sense to me.

In this episode, I share some thoughts on my recent (and ongoing) experience with what I consider a very-easy-to-fix customer service issue.