Business Exam Prep

[PMP] 28, Conflict Resolution


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This podcast is made by Ran Chen, who holds an EA license, Insurance and Securities licenses (Series 6, 63, 65), and the CFP® designation. He is passionate about opening access to high-quality exam preparation resources and helping learners prepare more effectively for professional certification exams.
In this episode you will learn:
- Why Collaborate/Problem-Solve is the most consistently correct conflict resolution answer on the PMP exam, as it creates a win-win scenario.
- To recognize that Compromise/Reconcile is a lose-lose situation and typically a second-best answer choice.
- When the Force/Direct technique might be acceptable, specifically in emergencies or situations requiring immediate, decisive action.
- The exam trap of selecting Smooth/Accommodate or Withdraw/Avoid, as these methods fail to address the root cause of a conflict.
- A mnemonic to remember the five techniques: Creative Cats Seldom Fight Wildcats (Collaborate, Compromise, Smooth, Force, Withdraw).
For more free exam prep tools, practice questions, and AI-powered explanations, visit https://open-exam-prep.com/ or YouTube Channel: https://www.youtube.com/@Open-exam-prep
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Business Exam PrepBy Ran Chen, EA, CFP®