This time, Jon Sabes talks with Chris Voss, the Founder and CEO of the Black Swan Group Ltd and author of Never Split The Difference: Negotiating As If Your Life Depended On It. Chris has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. In the conversation, we dig a little deeper into the techniques he developed from these high-stress situations and how he is helping companies apply them to their sales and customer service practices. This talk shows the ways in which Chris is a remarkable person who will give you insights and ideas that can help you become better at whatever you do.