(Dec. 14, 2017) -- Episode 164 starts with an analysis of the new WAZE Consumer Satisfaction Index listing the Top 10 Best and Worst Cities for Driving in America. This week’s guest is Bob Zagami, the executive director of the New England RV Dealers Association. He started in the industry as a part-time freelance journalist for RV News back in the 1990s. Zagami comes on the show to talk about his experience at this year’s National RV Trade Show, and then addresses problems surrounding tech training at dealerships and finally offers predictions on the direction of the RV industry in general.