Wide Teams

Podcast #35: Harvey Losin

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Wide Teams field correspondent Keith Bennett interviews Harvey Losin, talking about outsourcing and the challenges that come with it; working with people in different time zones and cultures; and why knowing business is more valuable than any technical tool you can offer.

Show Notes:
02:30 – Harveyâ€s background and information

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  • Harvey Losin managing partner of Ideowave Technology Corporation in Cebu, Philippines
  • Company is set up on a partnership
  • Freelance Web Developer

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    04:40 – Working with time zones

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    • People from different time zones have different tasks to do

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      05:22 – Communication issues

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      • Accents

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        07:00 – Assignments

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        • Graphic design
        • Logo
        • Layout changes
        • Web development support
        • Coding
        • Graphic conversion
        • Technical support

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          09:35 – Working with time zones

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          • Emergency meetings
          • Provide two points of contact

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            11:00 – Tools

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            • GoToMeeting.com
            • TeamViewer.com

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              12:30 – Providers should adjust to their clients
              13:15 – Outsourcing challenges

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              • Insufficient/incomplete instructions
              • Filling in gaps

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                15:41 – How Harvey got his start

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                • Never stop learning

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                  19:35 – Keep a balance of local and overseas clients
                  20:43 – Never be complacent with technology
                  25:40 – Studying business

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                  • Reaching your clients better
                  • Understanding issues and problems and how you can solve them

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                    27:25 – Dealing with clients from a different culture

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                    • Budget/Haggling
                    • Western clients are more objective and know what they want
                    • Know psychology of all types of culture
                    • Good to know how to allocate resources

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                      35:00 – Advice

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                      • Donâ€t make technical things your primary tool
                      • Communicate and be able to talk business

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                        Wide TeamsBy Avdi Grimm
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