Is the Great Resignation just a buzzword, or is it real? Either way, employees are quitting their jobs and looking for new roles. And research shows that workers who are engaged in their work and workplace can actually be more likely to outperform competitors. It’s time to start rethinking employee management and come up with new strategies for improving the employee experience.

Here to talk about this subject today is Vikas Bhambri, SVP, Sales & CX at Kustomer and Devon Mychal, Director of Product Marketing at Talkdesk. In their conversation today, they’ll be exploring ways for companies to have a truly employee-centered workforce with top-down advocacy for employee wellbeing. Listen to the episode to hear them discuss why it’s more difficult to sustain engagement in the workforce, especially for deskless employees, how to address staff shortages and reductions, and what ripple effects a workforce experiences from high turnover.

TOPICS DISCUSSED IN TODAY’S EPISODE:

- What Vikas does at Kustomer

- What Devon does at Talkdesk

- Why has it become more difficult to build and maintain an engaged workforce

- The perfect storm of legacy concepts, remote working, and bring-your-own-device

- Addressing staff shortages and reductions

- How to set up workers for success

- The ripple effects of high turnover rates in a company

- Hits to morale due to turnover

- Training and updates due to new technology

- How recognition plays a role and how companies should manage it

- Trend changes that are going to have a future impact on workforce management