Welcome to the latest IWG podcast with John Reid MBE where we discuss the world of public service and operational excellence with John Reid, the Head of Operational Insights at the Department for Work and Pensions (DWP). With over 35 years of experience, John has dedicated his career to improving services for vulnerable customers and making a positive impact on communities across Scotland.

John's passion for public service extends beyond his professional life. As a founding member of Ardgowan Football Development Club and an avid charity fundraiser, he brings a unique perspective on leadership, community engagement, and the importance of giving back