In this episode: why last week was mega-busy, and (sshh!) there was a fire-starting moment without Sharon! Connection in business is scientifically proven to be crucial and getting phones out in an event takes the energy up another level; it turns out a Timelord can also be a sore loser and freelancing is, let's face it, swirly; Sharon feels vindicated about being bah-humbug and Ginette sneaks in a pun.