Commitment: In this episode we can confirm that Sharon looks like her photos and never misses an opportunity to remind someone about an action they promised to take ... in other news, The Trainers Training Company and Trainer Talk have both had a website refresh from Ginette and are now showing off some pretty special new looks! We talk about the importance of first impressions, saying thank you, weekly newsletters, being consistent, trusting the process and taking a step back to consider the bigger picture. In this week's shock news from the Dog Walk, Sharon gets kicked (yes really) by a random stranger and Ginette tests being flexible to the limit!