Description

Ever wonder how well-intentioned quality metrics in healthcare can backfire? This article explores the unintended consequences of quality measures, using real-world examples like the 4-hour pneumonia antibiotic rule. Discover how these metrics, designed to improve care, can sometimes do the opposite and how they impact patient care and physician decision-making.

Chapter Markers

00:00 - Intro

01:44 - Defining Quality

03:36 - Quality in Context - Cynefin Framework

06:22 - Donabedian Triad

06:60 - The Art & Science of Appropriate Process

10:18 - Quality Standards & NCQA

10:46 - Goodheart’s Law in Healthcare

11:54 - Distortion of Informed Consent & Evidence-Based Care

13:03 - Other Challenges

15:01 - Outro

Link to Written Article: https://www.pcplens.com/p/the-quality-of-quality-measurement

Link to Video: https://www.pcplens.com/p/podcast-the-quality-of-quality-measurement

Link to YouTube: https://www.youtube.com/@PCPLens?sub_confirmation=1

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