Well, as we all know, customer service is the foundation and critical driver of customer experience.  Yet, there are challenges for an average customer service provider for today's dynamic customer-centric market- there are distractions, time challenges, and brand issues.   

This is where Conversational Service Automation claims to be an emerging category of solutions by leveraging the power of AI to help enterprises deliver transformational customer service experiences. But how?   

With that context and more angles to explore in hand, we’re in conversation with Ravi Saraogi, Co-founder and President, APAC, Uniphore. Ravi co-founded Uniphore in 2008 with a vision to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI, and Automation.   

#TechGig #Podcast #ArtificialIntelligence #Automation #Technology #TechCommunity