PodChats for FutureCIO: How a data-driven strategy enables AIA to deliver on its customer promises 

The COVID-19 crisis continues to have a significant impact on individuals, society, businesses and the wider economy across the globe. The insurance industry has not escaped its impact, but insurers have responded quickly to the crisis. Deloitte says as the broader economy recovers and responds to the pandemic, insurers will face several challenges but also see many new opportunities in the medium to long term.

As organisations move to become more data-driven, we asked AIA Group's Abhishek Sharma, lead for Big Data Transformation at AIA Group, will share with us AIA's journey towards becoming a data-driven business.

1.                   What are some data and AI trends in the life insurance sector in Asia?

2.                   What are some new and emerging customer and business trends that require the repivot of the insurance sector?

3.                   How is AIA leveraging data as the new business driver and resource to transform the traditional life insurance sector in Asia?

4.                   What is AIA’s transformation strategy in today's economic climate and how can the approach recession-proof the business?

5.                   How has the repivot given rise to new data-driven models for the sector e.g., models leveraging AI, metaverse, gamification, blockchain etc?

6.                   What are key business metrics that support how data and AI have benefitted AIA? 

7.                   What are the considerations and challenges of setting up and integrating data-driven models at scale into AIA’s business?  

8.                   Any advice for organisations looking to transform and modernise their data strategy?