How business was conducted changed dramatically in 2020 due to COVID-19, driving companies of This 2021, IDC expects worldwide UC&C growth to be driven by customers across all business size segments (small, midsize, and large) with interest especially in video, collaboration, UCaaS, mobile applications, and digital transformation (DX) projects. 

In this episode of PodChats for FutureCIO Peter Quinlan, VP of business collaboration for Tata Communications speaks about how UCC needs to evolve to meet the new way of working.

Peter, welcome to PodChats for FutureCIO.

1.       How will the nature of work continue to evolve? 

2.       In the context of our new way of working, what is Unified Communications and Collaboration?

3.       Will UCC tools become less important as most Asia Pacific organisations look to adopt a work anywhere arrangement? 

4.       How can organisations enhance or tailor their UCC capabilities to align with their new work arrangement – be it hybrid, remote or office-first?

5.       What new features can employees expect from their UCC tools in the coming months or years? 

6.       What technologies will shape the future of UCC capabilities?

7.       Enterprises are spoiled for choice when it comes to UCC tools, technologies and services. What is your advice to CIOs when re-architecting their communication strategy to support the new normal?

8.       What questions to ask providers?

9.       30 seconds, what is Tata Communications’ value proposition in this space?