One of the key trends predicted for the insurance sector is the rise of digital ecosystems, a technology strategy that emphasizes best-of-breed components covering each major function in insurance using APIs, microservices, as well as web services.

So which technology will likely have a near-term impact for insurers as they grapple with evolving regulations and maturing technologies?

In this PodChats for FutureCIO, we speak to Sourabh Chitrachar, Regional Vice President/ Director- Asia Technology Strategy & Operations, Liberty Mutual Insurance, on the topic of strategic priorities for insurers in 2022.

It is anticipated that 2022 will likely see new use cases for artificial intelligence in insurance.

1.       Aside from security, what were the key operational challenges heads of technologies faced in Asia?

2.       Which approaches (technology and operations) have proven most effective in helping insurers survive/thrive during the crisis?

3.       What is your opinion on Open Insurance and how do you see this trend evolving in Asia?

4.       We are seeing a growing interest in ESG. How do you see this initiative being adopted in Asia’s insurance sector?

5.       What should be the focus of the office of the CIOs in 2022?