Technology is enabling every aspect of banking to go online and as traditional branches are no longer economic, the retail branch will need to become dramatically more productive, or significantly less costly. As a consequence, banks have started experimenting with new branch design concepts.

With us today is Mr Lito Villanueva, executive vice president and chief innovation and inclusion officer with RCBC.

1.       In Asia, what is the most significant change to how banks engage with customers (post-COVID-10)?

2.       How has this change translated into (a) products sold to banks, and (b) channels used to market these products?

3.       What do you believe are the biggest challenges/hurdles for banks adapting to changes occurring around us (COVID + changing customer behaviour + regulation)?

4.       Of the many technologies affecting banks, which do you feel will have the most impact in the short to mid-term?

5.       How are these changes impacting the role of the CIO?

6.       Are we putting too much expectations on technology as the future of banking?

Digital Bank Branch

1.       Has COVID-19 diminished the value of bank branches in favour of online and mobile?

2.       Do you know of any bank in Asia that has successfully innovate the branch while transforming its banking business?

3.       Which technologies will facilitate this bank branch transformation?