Depending on who you talk to there is an associated cost with keeping the lights on as some in the IT industry would call it. In a period when hiring and retaining skilled resources to do routine maintenance work is less and less attractive to management, new innovations in technology and practices may help “keep the lights on” while redirecting the IT team to do higher-value work. Of course, there are other benefits which we will cover today.

Gopal Kolathu, business development executive (ASEAN) with IBM Services speaks to FutureCIO regarding the business and operational value of AI in enhancing IT operations.