Podnutz – The Computer Repair Podcast

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

Adam Carpenter from IT Professionals of Iowa

Computer Repair Podcast #333 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Topics: What do the last 3 months of 2019 look like?

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

Information Security Policy Templates

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

Adam Carpenter from IT Professionals of Iowa

Computer Repair Podcast #332 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Topics: What to plan when you are away from your business.

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

John Dubinsky from Maven Group

Computer Repair Podcast #331 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Topics: What is recovery and how do you do it?

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

VoIP Troubleshooting Tools

SIP ALG Detector

SIP ALG can and usually does exist on Routers, Modems or in rare cases a managed switch.

You must disable this feature for any VoIP service to operate as expected.

Use the SIP ALG Detection Tool and Visualware internet-based IP testing tools to track down issues.

Considerations for Recovery and everything you do IT!  

IDENTIFY PROTECT DETECT RESPOND RECOVER

Types of Backup

Full backups

A full backup is the most basic of all backup types. And as its name suggests, it’s also the most comprehensive. In a full data or system backup, all data is copied to another location.

Incremental backups

This type only backs up the information that has changed since the last backup occurred. 

Differential backups

Similar to incremental backup, a differential backup copies all data changed since the last full backup every time it is run.

Backup Media

Optical – High Retention

Disk Drive (SSD, FLASH or Spinning)

Tape

Online – Service or Generic

Device – NAS, Datto

Considers for your backup recovery

Availability

Speed of restoration

Recovery time

Reliability/Trust

Simplicity

Cost

Client Communication – Client Disaster Plan

*Automation

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

Brad Torrey from TTCS Computer Services 

Computer Repair Podcast #330 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Topics: How and why you should set goals

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

John Dubinsky from Maven Group

Paco Lebron from ProdigyTeks

Computer Repair Podcast #328 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Why not.  You would be crazy not to!

Topics: How do you know when to go into Business?

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

John Tips

Reg Converter v1.2

Reg Converter is a portable freeware utility to convert .reg data to .bat, .vbs, or .au3. This is particularly useful for files which need administrator privileges in order to be merged into the registry , or for unattended installations.

Am I Behind A Proxy?

This website shows you detailed information about any proxy servers on your internet connection.

Second Factor – Doh?

NinjaRMM Partner Used To Seed Ransomware – Lack of 2FA – 

Why you are doing it wrong

Where is Geolocation of an IP Address?

LENOVO: THE FALLOUT: A REAL-WORLD CYBERSECURITY STORY

 ‘The Fallout: A Real-World Cybersecurity Story’ features actor and tech investor Olivia Munn, who takes viewers through a behind-the-scenes look into the Sony Pictures hack of 2014 by the group Guardians of Peace, which led to leaked emails and created havoc in the entertainment industry. It was also a huge wake-up call to businesses and brands everywhere.

A good one to possibly share with customers….  Do not let this be your business.

SMTP DIAG

Tool is used to identify and troubleshoot SMTP server problems by trying to send message to SMTP server and display all trial log in the log window.

List of computing and IT abbreviations

Bonus Tips:

View RAW Images in Windows 10 With Microsoft’s New Plugin

Microsoft just released a free RAW Image extension for Windows 10 that makes viewing RAW files much easier in Windows’ File Explorer

Caution: Misuse of security tools can turn against you

In a security context, this is a word of caution about making sure the tools we use to keep our information private don’t actually cause the data leaks themselves. In this article, I will be talking about some cases that I have come across in which security tools have leaked data they were intended to secure.

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

Rick Smith from Renactus Technology

Jennifer Bleam from MSP Sales Revolution

Computer Repair Podcast #327 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Leaving a voicemail at 734-335-1000

or

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Topics: Selling Cybersecurity

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

www.MSPSalesRevolution.com

Security-focused Facebook group, which everyone is welcome to join

We’re starting to hear about situations similar to the below, although I haven’t seen anything new in the press yet. While we can’t confirm the threat actors are using this tool, clearly they’re starting to think like us. Social engineering from a different angle.

Medium: How to Hack Wi-Fi: Get Anyone’s Wi-Fi Password Without Cracking Using Wifiphisher

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

John Dubinsky from Maven Group

Paco Lebron from ProdigyTeks

Richard Daly from myki

Computer Repair Podcast #326 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Leaving a voicemail at 734-335-1000

or

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Topics: What is a password manager?

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

Myki Password Management Redefined

Myki eliminates the risks associated with cloud storage by safeguarding your passwords and sensitive data offline.

MSP Info

Pricing

FAQ

Blog

YouTube

Reviews

Android Police: Myki review: A great offline password manager with the convenience of a cloud solution

MALWARETIPS: Replace LastPass with MyKi password manager?

Steemit: Myki password manager review

YOURSTORY: How Myki, with its cloudless solution, plans to be the death of the password

Other MSP Password Option: Passportal

John Tips

Quick Story

Malicious Credit Card Terminal – x2 Clients

Open Port Checker

Blocked Internet Ports List

Categorify

Free Online Tools for Looking up Potentially Malicious Websites

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

Paco Lebron from ProdigyTeks

Computer Repair Podcast #325 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Leaving a voicemail at 734-335-1000

or

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Why not.  You would be crazy not to!

Topics: What is TechCon Unplugged about and why are we doing IT.

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

TechCon Unplugged Event on FaceBook

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

John Dubinsky from Maven Group

Paco Lebron from ProdigyTeks

Adam Carpenter from IT Professionals of Iowa

Computer Repair Podcast #324 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Leaving a voicemail at 734-335-1000

or

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Why not.  You would be crazy not to!

Topics: CyberSecurity: The state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

TechCon Unplugged Event on FaceBook

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

John TIP

Quick Tips For Your Summer BBQ

BOOK TIP: It Doesn’t Have to Be Crazy at Work

It is going to happen:

Continuum – Massive Hack Hits Continuum MSPs, End Clients

SolarWinds – Solarwinds sends customers each other’s’ complete client lists

Ninja – MSP Tool Provider Ninja RMM Had A Sales Email Hacked That Did Not Appear to Have 2FA Turned On

TeamViewer – TeamViewer Confirms Undisclosed Breach From 2016

Connectwise – ConnectWise plugin flaw exploited in ransomware attacks on MSPs

Kaseya – Kaseya VSA Vulnerability Exploited by Cryptocurrency Mining Attack

Some Hope???? 

LogMeIn – LogMeIn accounts hacked? Update your password now

**As part of its security measures, LogMeIn cross-checked the login credentials of its customers against a list that contained the stolen passwords from those breaches. And, as a result, customers that appeared to have used the same password were prompted to reset it immediately.

(Basecamp and other have done this)

Recent News

Webroot has made two-factor authentication mandatory as attackers continue to target MSP software platforms in a bid to spread ransomware across end-customer systems, the cybersecurity company confirmed to ChannelE2E and MSSP Alert.

Kaseya weaponized to deliver sodinokibi ransomware

Hackers Hit MSP Software to Launch Ransomware Attacks

Ransomware gang hacks MSPs to deploy ransomware on customer systems

6 Ways That Your RMM or PSA Tools Can Be Compromised

Basics:

How hard is it for you, your employees and or others to get into your platforms?  

Once you are in your RMM platform, how hard is it to perform tasks?

Don’t be a crappy customer.  Get your own house in order.

Music By Jim Holley

Learn How To Run Your Computer Repair Business

Hosted by: Jeff Halash from TechNut Computer Repair

John Dubinsky from Maven Group

Jeff Grenier from FireLands Computer Services

Computer Repair Podcast #323 Video

Live Show and Chat every Sunday at 4pm EST

You Can ask a question By:

Leaving a voicemail at 734-335-1000

or

Emailing: [email protected]

You Can Support This Show

Go To Patreon.com/ComputerRepairPodcast

Why not.  You would be crazy not to!

Topics: CyberSecurity: The state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.

2019 ANNUAL – TECHCON UNPLUGGED

This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

Sept 20th-22nd 2019

Grand Rapids MI

TechCon Unplugged.com

TechCon Unplugged Event on FaceBook

Show Sponsors:

BusyBench

The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.  

For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

Untangle Next-Generation Firewall

The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

Get started today at untangle.com/podnutz

God Bless Eric Arduini and his family.

Rest In Peace Eric.  Keep up the good fight.

Help Eric Arduini and family

Arduini loses battle with cancer: Services set for popular city clerk

Links:

Free Forms to help you in your I.T. Business

Hello Jeff and CRP Show!

여보세요 – Hello  Yo Bo Say All (Korean)

John Tips

10 Things About VoIP You Didn’t Know You Needed to Know

Voice-over-IP (VoIP) phone systems add flexibility, lower costs, and provide numerous other capabilities. But they can also hurt your business if you’re not careful. Here are 10 potential pitfalls to avoid.

*Cherry pick the tips as a guide to prepare yourself and your customers as there are differences between analog and VOIP systems.  The idea is to minimize unpleasant surprises for you and your customer.

FreedomVoice – (will be at Techcon – Silver Partner – new sponsors)

Blackport Solutions – (who John uses)

Password Manager (Tom Wilmot and Paco Lebron)

New password manager on the block myki (5 Years Old)

MSP Voice Webinar Series #13: Myki

I like LastPass

Low Cost Alternative – SafeInCloud Password Manager

System Restore Tip

From the I have been doing this long enough that I should know this category.

Office 365 GoDaddy Tip (Paco Lebron)

Customer has Office 365 with GoDaddy (so sad).  User had account compromised.  Could not find a way to disconnect user after password change.  Had to call GoDaddy to get this link to log out.

LOG OUT ALL

BONUS: Microsoft Issues Warning on Spam Campaign Using Office Exploits

**This is where DNS filtering, a good firewall or something like Zorus can help.

Cybersecurity

Is it Cybersecurity, Cyber-Security, or Cyber Security?

A comprehensive, ongoing business mission that allows for

Identification (see)

Protection (control)

Detection

Response

and Recovery

of cyber (IT) equipment, materials, data and reputation.

GCA Cybersecurity Toolkit

CIS Controls

Global Cybersecurity Standards

Music By Jim Holley