In this episode of Entrepreneurial Shades of Gray, Dani and Chelsey sit down with celebrity makeup artist and licensed esthetician Esther Louis of Esther Louis Artistry & Aesthetics. Together, they unpack some of the often-overlooked sides of business success - policies, boundaries, and etiquette.

Esther shares why clear policies aren’t just for protection but for accountability (helping both the business owner and the client thrive). They also tackle the myth that “the customer is always right,” unpack perceptions in industries like beauty and other creative spaces, and laugh through real-life lessons on building a brand that serves everyone from everyday clients to celebrities.

It’s a conversation that pulls back the curtain on what professionalism really looks like behind the chair.

Tune in for laughter, honesty, and practical wisdom you can use to elevate your business and protect your peace.