In this episode, Matt Masters sits down with Richard Cressey, Director of Policy and Strategy at Westminster City Council, to explore the often underappreciated but critical role of policy in local government. Together, they unpack why policy is the bedrock of effective administration, how it shapes the delivery of services, and what it takes to support policy professionals in driving meaningful change.

From navigating political complexity to aligning strategy with community needs, this conversation offers a behind-the-scenes look at how strong policy frameworks can unlock progress, resilience, and innovation in councils across the UK. Whether you're a council officer, elected member, or simply curious about how local government works, this episode will leave you with a deeper appreciation for the power of policy.