09.16.2022 - By Georgian
In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić. PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action. You’ll Hear About: ● Nikola Mrkšić and PolyAI’s vision ● The accuracy needed to ensure customers don’t become frustrated ● How PolyAI has surpassed previous generations of voice tech● Mapping non-linear customer journeys● How PolyAI develops conversation depth with their clients● How outbound calls differ● The ways in which PolyAI differentiates itself● Having the voice match the brand● Where Nikola sees voice tech going in five years