There are studies about how humans tend to resist change and their various reasons why. It’s prevalent, but not much comfort to any higher education executive whose mission is to make enhancements for the good of the institution, which undoubtedly require change. Jim La Creta of Brandeis University found himself within that very delicate balance. Hear how he wrestled with a complex core system implementation and its ongoing change management needs. On the flip side, see how he easily won support by making small, but meaningful changes. In this Top of Mind Podcast also discover the following.