One of the toughest jobs in AirAsia is in customer care as it involves solving the booking hiccups of the millions of people who travel with us. This week, AirAsia Customer Happiness Head Alexia Leong shares with us some of the highlights and lowlights of her job.

Concerned about greenwashing? Let us take you through some key parameters to look out for to understand how airlines are performing in the sustainability stakes. 

Catch up on our ESG performance in Capital A’s 2023 Sustainability Report:  https://www.capitala.com/misc/sr2023.pdf 

If sustainable aviation fuel is aviation’s biggest hope to decarbonise, why aren’t more airlines using it?

It’s an archipelago of more than 7,000 islands with a highly mobile population - and prone to typhoons. Is SAF the solution to keep aviation safe and affordable while meeting net zero goals?

Aviation is the first industry that is taking a collective approach to international carbon emissions reduction and they are doing it through this scheme. Find out what it does and how it will impact air travel.

Mun Ching is a 16-year AirAsia veteran and Sylvie’s a Gen Z analyst. In this intro episode, they chat about their motivations for starting a podcast.