In this episode of the Tow Business Podcast, we explore the unique challenges faced by the towing industry during the holiday season, sharing personal stories and insights. I discuss my struggles with managing health insurance for our employees amidst rising costs and the significance of providing meaningful benefits. We delve into the legislation affecting the industry, highlighting our advocacy efforts in response to the FTC's junk fee rule and the need for ongoing vigilance. The conversation shifts to uplifting anecdotes from the towing community, emphasizing the positive impact we can have. We also address practical issues such as chargebacks and security measures to protect our businesses. Lastly, I invite listeners to engage in community initiatives and advocacy as we prepare for the new year with more valuable discussions. Chapters 0:24  Introduction to Tow Business Podcast 0:48  Holiday Reflections 4:14  Insurance Woes 7:48  Employee Benefits and Expectations 13:19  Password Management Frustrations 17:12  Apologies and Health Updates 19:36  Positive Towing Stories 23:44  Promoting Positive News 27:27  Handling Workplace Issues 31:44  FTC Junk Fee Rule Update 34:43  Building Industry Relationships 39:23  Legislative Wins and Challenges 43:04  The Complexity of Towing Contracts 48:02  Technology Innovations in Towing 49:47  Accountability in Vehicle Maintenance 52:18  Equipment Management Strategies 57:48  Closing Remarks and Holiday Wishes   Miller Industries Traxero Harbinger Marketing