Workplace Geeks

Post-occupancy evaluation: the other 90% | with Harriet Shortt


Listen Later

šŸ“£ Audiem has been nominated for three IWFM 2024 Impact Awards, two in partnership with NatWest. Read the success story hereāš”ļø

Chris and Ian return to Blighty to explore a novel approach to the ā€˜post-occupancy evaluation’ (or POE) of new workplaces with Dr Harriet Shortt, Associate Professor in Organisation Studies at the UWE Bristol. Harriet and her collaborators used a participatory visual technique featuring smartphone photographs to explore the lived experiences of staff, students and visitors using their shiny new Ā£55m Bristol Business School building. James then joins for a PinderPonderā„¢ to discuss the value of POEs, fluffy research and novel approaches.

Whilst useful learning and evaluation tools in principle, POEs are often uninspiring exercises that only scratch the surface of workplace change initiatives. This visual approach found that only 10% of the findings replicated areas covered by traditional POEs, suggesting the huge potential for untapped insights from richer qualitative work. And all of this from two simple questions:

  • How do you feel about the building?
  • How are you using the building?


Timings

[00:00] Welcome to Workplace Geeks
[01:19]
Introducing Harriet
[04:00]
Harriet explains her work and this research
[09:44]
Traditional versus alternative POE approaches
[19:04]
Paradoxical findings, including pride and identity
[22:38]
Open and closed
[27:22]
Being open to criticism
[32:34]
Demonstrating strategic value
[38:48]
Impacts of visibility and transparency
[41:48]
Practical advice for trying participant-led photography (PLP)
[48:18]
The PinderPonderā„¢
[63:52]
Outro and contact us

Learn more

  • The UWE POE project website (including the full report download)Ā 
  • Harriet’s personal blog / website
  • Harriet’s book, ā€˜Using Arts-based Research Methods’ (co-edited with Jenna Ward, and featuring a chapter by Harriet and Samantha Warren)Ā 

Email us with questions and feedback: [email protected]Ā 

Hit Chris and Ian up on LinkedIn - don't forget to use #WorkplaceGeeks

šŸ“© Subscribe for new episodes, events and workplace insight from the Geeks community.

ā­ļø Enjoying the show? Follow, rate and review on Apple Podcasts or Spotify. It genuinely helps more people discover us.

šŸ’¬ Got an idea, guest suggestion, or workplace topic we should explore?

Follow Workplace Geeks on LinkedIn
Join the conversation using #WorkplaceGeeks
Or email us at [email protected]

Workplace Geeks is brought to you by Audiem āš”ļø
Helping organisations make better workplace decisions through AI-powered insight and employee feedback.

Supported by 2468 Group ā˜•ļø

šŸŽ§ Dialogue editing by David Crackles

...more
View all episodesView all episodes
Download on the App Store

Workplace GeeksBy Chris Moriarty and Ian Ellison