Culture isn’t top-down - it’s built from the ground up.

In this episode’s highlights, Blacklock’s Ops Director Maria McCann shares how a people-first approach to training, onboarding and culture has driven real results across their growth.

You’ll hear:

>> Why off-the-shelf training can’t build brand culture

>> How investing in people slashes turnover and boosts profitability

>> The power of bottom-up values creation

>> Why onboarding is about time, not checklists

>> What the “Power of 1%” really means in hospitality

Hosted by Conor Sheridan, CEO of Nory.

Connect with Maria McCann on LinkedIn.

Listen to the full episode on Apple, Spotify & YouTube.