In this episode, Daryl and Scott speak with Tricia Sinclair about Power Platform School (https://powerplatformschool.com) and Voice Channel for Dynamics 365 Customer Service.

Other topics:

• Black people are under-represented in tech (4% of IT professionals in UK)
• Volunteering/Training/Mentoring
• Microsoft Quiz Team
• Working with Modern Workplace team to setup
• Voice Recognition
• Easy set up for trial and testing
• Phone system direct routing through Azure Communication Services (ACS)
• Infused AI
• Sentiment Analysis
• Scott accidentally unplugged the PBX

Tricia's Info and other links:

• https://www.linkedin.com/in/triciasinclair
• @tassyja
• https://triciasinclair.com

Got questions? Have your own tool you’d like to share? Have a suggestion for a future episode? Contact Daryl and Scott at [email protected]. Follow us on LinkedIn and @XrmToolCast for updates on future episodes.

Your hosts: Daryl LaBar: https://www.linkedin.com/in/daryllabar | @ddlabar Scott Durow: https://www.linkedin.com/in/scottdurow | @ScottDurow

Editor: Linn Zaw Win: https://www.linkedin.com/in/linnzawwin  | @LinnZawWin

Music: https://www.purple-planet.com Piano Music by NaturesEye from Pixabay