On the latest Power Up Memphis, Gale Jones Carson speaks to Yolanda Shegog-Wright, Field Management Director III with the Shelby County Department of Human Services. Wright provides information on programs to assist families experiencing difficulty with meeting their financial obligations. Some of their resources include utility assistance, SNAP( Supplemental Nutrition Application Process), temporary cash assistance and childcare for those who qualify. Also in this episode, Eliza King, Director of Customer Care for MLGW, discusses MLGW’s deferred payment plan for customers who are experiencing financial difficulties during the Covid- 19 pandemic. She also covers MLGW’S PrePay program and authorized pay locations for customer convenience.