In this episode of the J.D. Power Insurance Intelligence Podcast, the team explores the carrier relationship with agents and distribution partners. The discussion covers the evolving importance of the role of the insurance agent, what customers are looking for from agents, what agents are looking for from carriers, and opportunities for carriers to improve the relationship with agents.Time stamps:(0:37) – The current landscape and relative importance of agent and distribution partner relationships.(4:00) – The difference between independent and captive agents.(5:08) – The relationship between agents and carriers and what is important to the agent.(7:11) – How the industry is performing when it comes to meeting agent expectations.(11:00) – Advice for carriers looking to expand share of wallet with agents.(13:05) – Examples of ways carriers can make it easier for agents to work with them.(14:06) – Differences between the property/casualty insurance and the life insurance and annuity distribution ecosystems.(16:39) – How we expect to see the agent-consumer relationship and agent-carrier relationship evolve moving forward.This episode provides practical insights into how carriers can strengthen their relationship with agents representing their brand to customers. Subscribe now for more expert insights and to stay ahead in the ever-evolving insurance landscape!