In this episode of Practical Pet Business, Lorin and Rob tackle the age-old adage: Is the customer always right? Once considered a golden rule, this idea has evolved—especially in the pet industry—into something much more nuanced. Lorin shares personal stories and professional insights that challenge the outdated mindset, while Rob (who fully admits Lorin is always right!) offers his perspective and explores how businesses can strike a balance between client satisfaction and staff well-being.

Join us for a candid, insightful, and sometimes humorous conversation on setting healthy boundaries, navigating tricky client interactions, and staying true to your business values—all in this week’s Practical Pet Business.