On this episode of Practical Pet Business, Lorin and Rob dive into the delicate art of balancing customer relationships in the pet industry. As clients become regulars—and often, friends—it’s natural for personal stories to be shared. But how much is too much? Pet business owners aren’t just professionals; they’re pet parents and people with real lives, emotions, and boundaries. Lorin and Rob explore the emotional tightrope of connecting deeply while protecting your own mental and emotional well-being. From navigating grief and life changes to managing customer curiosity with care, this episode offers thoughtful insights into building meaningful, respectful relationships with your community. Tune in for a candid, compassionate conversation on the power—and complexity—of personal connection in pet business.