Muhammad Jawad, Manager for Property & Community Management at IMKAN Properties, joined us for the fifth episode of the Monk Realty Show.

Having worked at names like WAFI Group, EMAAR, and RAK Properties, he comes with a diverse experience in UAE's real estate sector. As the first Certified Property Manager (CPM) ® from IREM®, he is a big believer in relevant certifications and credentials. 

Our conversation was a mix of high-level ideas, day-to-day aspects in property management, and answers to some tricky questions. These include -

1) Choosing between a stable tenant and 40% better offer

2) Converting "nuisance" tenants into advocates

3) Fostering a sense of ownership among the staff

4) Outlining criteria for the all-in-one software

5) Tracking the 3 big metrics for any PM