In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Wendy Daigle and Ellen Dijkman Dulkes, outreach solutions specialists. Together, they share practical strategies that outreach programs can consider to strengthen their financial performance.

• Managing courier expenses (02:06): Explore ways to manage customer expectations and service agreements to control courier costs effectively.
• Optimizing payment for phlebotomy (13:09): Discover coding considerations and unique service opportunities, such as home visits and education, that may help maximize financial return for phlebotomy offerings.