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Prasanna Nathan - Aetna tech exec on the importance of digital transformation in insurance distribution
Prasanna Nathan, Digital Delivery and Innovation Leader at Aetna, discusses the importance of customer focus, digital transformation, and collaboration. Prasanna focuses on how FMOs need better reporting tools, but a one-size-fits-all solution doesn’t work, so FMOs and Carriers need to partner with technology firms to enable customized solutions. You’ll hear about:
- Reporting tools
- Digital innovation
- Agent appetite for digital tools
- The importance of cross-selling
Insurance Innovation, brought to you by e123.
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By e123Prasanna Nathan, Digital Delivery and Innovation Leader at Aetna, discusses the importance of customer focus, digital transformation, and collaboration. Prasanna focuses on how FMOs need better reporting tools, but a one-size-fits-all solution doesn’t work, so FMOs and Carriers need to partner with technology firms to enable customized solutions. You’ll hear about:
- Reporting tools
- Digital innovation
- Agent appetite for digital tools
- The importance of cross-selling
Insurance Innovation, brought to you by e123.