Many internal and external stakeholders are involved in the admission or transfer of a patient needing a higher level of care. The processes are numerous, complex and interdependent.  Executed efficiently, a refined process can positively impact patient and staff satisfaction, overall cycle time, and safety.  This episode of Mayo Clinic Consulting Edge, Mike Fabel, Principle Health Systems Engineer and host Tony Chihak explore how tactically applied systems engineering tactics optimized a complex process with multiple stakeholders.