Chief and Dr Lugo create some energy in this episode. Chief suggests a discussion on the saying, “The best way to predict the future is to create it.” That gets things rolling. Is the future predictable? Do Chief and Lugo agree? Will Dr Lugo actually agree with Chief? They discuss many perspectives and topics including CTQ (Critical to Quality) requirements which Lugo educates Chief on and ends with next week’s topic on disruptions. How’s THAT for a transition?