<a href="https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335376e753873716d65653433&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d636b696e7365792d7475726b69796525324670726564696374696f6e2d7468652d6675747572652d6f662d637573746f6d65722d657870657269656e63652e6d7033">Read more ></a> <a href="https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335376e753873716d65653433&he=253246253246706f6463617374732e6d636b696e7365792e636f6d253246706f646361737425334670632533447475726b6979655f727373253236707525334468747470732532353341253235324625323532467777772e6d636b696e7365792e636f6d25323532466173736574732532353246646f74636f6d25323532466d636b696e7365792d7475726b697965253235324670726564696374696f6e2d7468652d6675747572652d6f662d637573746f6d65722d657870657269656e63652e6d7033253236706e25334450726564696374696f6e25323533412532425468652532424675747572652532426f66253242437573746f6d6572253242457870657269656e6365"> </a>   <a href="https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316335376e753873716d65653433&he=253246253246706f6463617374732e6d636b696e7365792e636f6d253246706f646361737425334670632533447475726b6979655f727373253236707525334468747470732532353341253235324625323532467777772e6d636b696e7365792e636f6d25323532466173736574732532353246646f74636f6d25323532466d636b696e7365792d7475726b697965253235324670726564696374696f6e2d7468652d6675747572652d6f662d637573746f6d65722d657870657269656e63652e6d7033253236706e25334450726564696374696f6e25323533412532425468652532424675747572652532426f66253242437573746f6d6572253242457870657269656e6365"> Listen to the podcast (duration: 21:38) > </a> McKinsey & Company Partner Onur Mumcu had a talk with McKinsey & Company Senior Partner Kevin Neher to understand why survey results do not properly account for the real customer experience and what companies should do to solve this problem.See <a href="https://www.mckinsey.com/privacy-policy">www.mckinsey.com/privacy-policy</a> for privacy information

Read more > Listen to the podcast (duration: 21:38) > McKinsey & Company Partner Onur Mumcu had a talk with McKinsey & Company Senior Partner Kevin Neher to understand why survey results do not properly account for the real customer experience and what companies should do to solve this problem.See www.mckinsey.com/privacy-policy for privacy information

<a href="https://podcasts.mckinsey.com:443/l?r=unknown&amp;s=_unknown&amp;i=6c633a3130303030316335376e753873716d65653433&amp;he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532466d636b696e7365792d7475726b69796525324670726564696374696f6e2d7468652d6675747572652d6f662d637573746f6d65722d657870657269656e63652e6d7033" rel="noopener noreferrer">Read more &gt;</a> <a href="https://podcasts.mckinsey.com:443/l?r=unknown&amp;s=_unknown&amp;i=6c633a3130303030316335376e753873716d65653433&amp;he=253246253246706f6463617374732e6d636b696e7365792e636f6d253246706f646361737425334670632533447475726b6979655f727373253236707525334468747470732532353341253235324625323532467777772e6d636b696e7365792e636f6d25323532466173736574732532353246646f74636f6d25323532466d636b696e7365792d7475726b697965253235324670726564696374696f6e2d7468652d6675747572652d6f662d637573746f6d65722d657870657269656e63652e6d7033253236706e25334450726564696374696f6e25323533412532425468652532424675747572652532426f66253242437573746f6d6572253242457870657269656e6365" rel="noopener noreferrer"> </a>&nbsp;&nbsp; <a href="https://podcasts.mckinsey.com:443/l?r=unknown&amp;s=_unknown&amp;i=6c633a3130303030316335376e753873716d65653433&amp;he=253246253246706f6463617374732e6d636b696e7365792e636f6d253246706f646361737425334670632533447475726b6979655f727373253236707525334468747470732532353341253235324625323532467777772e6d636b696e7365792e636f6d25323532466173736574732532353246646f74636f6d25323532466d636b696e7365792d7475726b697965253235324670726564696374696f6e2d7468652d6675747572652d6f662d637573746f6d65722d657870657269656e63652e6d7033253236706e25334450726564696374696f6e25323533412532425468652532424675747572652532426f66253242437573746f6d6572253242457870657269656e6365" rel="noopener noreferrer"> Listen to the podcast (duration: 21:38) &gt; </a>&nbsp;McKinsey &amp; Company Partner Onur Mumcu had a talk with McKinsey &amp; Company Senior Partner Kevin Neher to understand why survey results do not properly account for the real customer experience and what companies should do to solve this problem.See <a href="https://www.mckinsey.com/privacy-policy" rel="noopener noreferrer">www.mckinsey.com/privacy-policy</a> for privacy information

Prediction: The Future of Customer Experience

McKinsey uzmanları ile hızla değişen dünyada kalıcı stratejiler oluştururken karşılaşılan zorluklar hakkında konuşuyoruz. Ayrıca, şirketlerin bu zorluklara yaklaşımlarında değerlendirebilecekleri farklı çözümleri ve organizasyonları için vizyon oluşturmaya yönelik yeni ve yenilikçi yolları da inceliyoruz.

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Prediction: The Future of Customer Experience

Prediction: The Future of Customer Experience