As retailers attempt to pull the trigger on reopening brick and mortar in a big way, they know they have to get it right the first time. Yet so much confusion surrounds what is even possible as the corona crisis plays out. Restoring consumer confidence will require clear answers, actionable best practices, and herculean effort. As CEO of facilities management leader, Service Channel, Tom Buiocchi is in the business of making that happen for over 500 name brands across 350,000-plus locations. In this Voices of Retail Next interview episode, Carol and Tom discuss what it will really take to get brick and mortar retail rolling once again.