Many of you have already experienced the downsizing interview where it is your job to break the news to someone that perhaps you’ve worked with for years, that their position will be no longer required by the organisation. Or it might be a performance review that needs to be addressed.

Whatever the situation, as managers, we need to be prepared for these “unpleasant” conversations. This week Kim and Fulyana look at some case studies and how they would handle the scenarios.