In this episode of WiCX Talks Trends, Clare Muscutt speaks with Jennifer Buffaloe, Senior Director of Customer Success at CallMiner, about what it really means to prepare our organisations for an AI-enabled future of work.

While most companies are focused on building AI capability, few are actually preparing their people for the change — and this conversation flips the script.

Clare and Jen discuss the skills, culture, leadership behaviours and practical steps required to help teams work confidently with AI — and how to build trust, readiness and adoption in a way that empowers people rather than replaces them.

A must listen for CX leaders who want to future-proof their teams, beyond hype and beyond fear.