Is your customer on your team? Are you on the same page? Signing a new customer to a roofing sales (or insurance restoration sales) contract is a serious commitment, and one that should be taken seriously. Properly preparing and educating your customer about the insurance restoration process, about Xactimate and helping them anticipate what to expect from the insurance adjuster can go a long way towards saving you future headaches and keeping your customer in good standing. Chad Michael, The Practitioner, shares some insight in The Practitioner Podcast - Episode 05.

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