Are you about to walk into a contentious room? Do you want to win over an angry crowd at a public meeting? The best approach, according to former Palo Alto City Manager and columnist for the International City/County Management Association, is to try to get to know your opponents before you take them on in public.

Listen in and discover how you can:

• Appropriately acknowledge opposing opinions
• Comfortably move away from the podium
• Use the right kind of microphone
• When it comes to visuals, keep them simple and impactful
• Prepare to answer the questions you hope no one will ask
• Keep your head up and stay loose under pressure
• And more!